Arkansas.gov

SOFTWARE SUPPORT ANALYST

SUMMARY:

The Software Support Analyst is responsible for developing and implementing applications programs/systems, writing maintenance and enhancement programs, and providing technical assistance to staff. This position is governed by state and federal laws and institution policy.

TYPICAL FUNCTIONS:

Designs system by developing general design and system flow charts, formatting screens and reports, establishing data base requirements and file structures, and writing detailed program specifications.

Codes, tests, debugs, and documents programs, and implements programs/systems.

Participates in evaluating user requests to determine project feasibility and impact on current systems.

Writes test scripts, test files, and runs programs to determine if user needs are met.

Writes documentation and runs books to assure consistent system usage.

Provides technical assistance and/or training to peers, other departmental personnel, and users concerning system usage and development.

Researches problems and corrects system errors.

Performs other duties as assigned.

SPECIAL JOB DIMENSIONS:

Occasional to frequent twenty-four (24) hour on-call duty required.

KNOWLEDGE, ABILITIES, AND SKILLS:

Knowledge of current computer languages and their respective programming techniques. Knowledge of applicable data processing technical standards, documentation procedures, and testing/debugging techniques.

Ability to think through a logical sequence of necessary events, in terms of computer language, to produce a desired end product. Ability to devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Ability to develop, implement, maintain, and enhance diverse programs. Ability to prepare project plans and program test scripts.

MINIMUM EDUCATION AND/OR EXPERIENCE:

The formal education equivalent of a bachelor’s degree in computer science, mathematics, or a related field; plus three years of experience in software support, programming and/or systems analysis.

 OR

Completion of technical training in software, data processing, or a related field acquired from a vocational, military, or industrial setting plus five years of experience in software support, programming and/or systems analysis.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.


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