Arkansas.gov

MAIL SERVICES ASSISTANT

SUMMARY:

The Mail Services Assistant is responsible for distributing incoming mail and packages, forwarding undeliverable mail, and preparing regular, certified, registered and express mail for proper handling. This position is governed by state and federal laws and institution policy.

TYPICAL FUNCTIONS:

Receives and distributes incoming mail, picks-up interoffice mail for transfer and delivers to designated sections.

Signs for insured, certified, express, or other mail requiring signature.

Receives and prepares outgoing mail, packs books or other packages, weighs and affixes postage according to postal rules, and delivers mail for pick-up.

Transports mail requiring special handling, such as insured packages, certified, registered mail, bulk mail, and other to the post office.

Operates postage meter, weighs packages, and assigns postage.

Sell stamps to customers and balances cash drawer and stamp inventory for daily sales.

Follows proper opening and closing procedures for the mail room and maintains and organizes records.

Performs tasks, using standard operating equipment and computer programs, to prepare forms, correspondence, reports and other documents.

Greets customers and provides assistance or directs them to appropriate party, program or agency.

  Screens incoming calls, directs calls, and takes and transmits messages.

  Performs other duties as assigned.

KNOWLEDGE, ABILITIES, AND SKILLS:

Knowledge of mail handling rules and regulations.

Knowledge of computers and record keeping principles. Ability to post and sort mail and operate postage equipment. Ability to maintain postage records and prepare reports of activity.

MINIMUM EDUCATION AND/OR EXPERIENCE:

The formal education equivalent of a high school diploma.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICE


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